era77 Privacy Policy

This page describes what we collect when you use era77 and how we keep that data protected. When you sign up for an account, make a deposit via DANA or e-wallet, or engage with our live-dealer tables and football markets, we gather certain information. We're transparent about what we gather, who sees it, and what rights you have over it.

Our commitment is straightforward: we collect only what's necessary to verify your identity, process your payments, and operate the platform fairly. We don't sell your data to third parties. Your account details, betting history, and payment information stay within era77's systems and with trusted payment processors—companies we've vetted for security and compliance.

If you have questions about how we handle your privacy, or if you want to request access to your data, we've included contact details at the end of this policy. You can also reach our support team via live chat during business hours.

What We Collect and Why

Account registration and identity verification

When you open an era77 account, we ask for your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity (KYC, or "Know Your Customer"), prevent fraud, and comply with local gaming regulations in jurisdictions where era77 operates—including Jakarta, Surabaya, Bandung, Medan, and Semarang. We also ask for a scanned copy of your national ID or passport. This document is encrypted and stored securely; we don't share it with anyone except our compliance team and, if legally required, with regulatory authorities.

Payment and transaction data

Every time you deposit or withdraw, we record the amount, date, time, and payment method you used. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment, we store a reference to that transaction so we can track your deposits and withdrawals, dispute chargebacks if needed, and satisfy anti-money-laundering (AML) requirements. We don't store your full payment details (card number, e-wallet password); payment processors handle that encryption separately.

Gaming and betting activity

We log your gameplay—which live-dealer table you joined, how long you played, which football matches or esports events you wagered on, and your win/loss outcomes. This data helps us detect fraud, investigate disputes, and generate your account statements. It also lets us understand which games are most popular so we can improve our platform. Your betting history is never shared publicly; it's private to your account.

Cookies and device tracking

When you visit era77, we place cookies on your device to remember your login session, store your language preference, and track which pages you visit. These are functional cookies; they let us load your account faster and show you relevant content. We don't use cookies to build a profile of your browsing outside era77. If you disable cookies, you may not be able to stay logged in or access the platform smoothly.

Third-party processors and data sharing

We work with third parties to run era77—payment processors (e.g., e-wallet, mobile banking, local payment), live-dealer studios, email service providers, and cloud hosting providers. These vendors have signed data-processing agreements and are required to keep your data confidential and secure. We don't share your account details with game studios; they see only anonymous play data (e.g., "100 baccarat hands played yesterday" rather than "User X played baccarat"). If we're ever required by law or court order to disclose your data, we'll notify you unless legally prohibited from doing so.

Your Rights and Our Obligations

You have the right to request access to all data we hold about you. You can ask us to correct inaccurate information, delete data that's no longer needed, or export your account records. To exercise these rights, contact our privacy team via live chat or email (details below). We'll respond within 10 business days.

You can close your era77 account at any time. When you close an account, we retain your transaction history for seven years to satisfy legal and tax obligations, but we'll remove your KYC documents and stop using your email and phone number for marketing. If you've requested to delete your account due to concerns about how we process your data, we'll honour that request within 30 days.

We at era77 believe your data belongs to you—we're custodians, not owners. Your privacy is a commitment we take seriously.

Our servers may sit outside your jurisdiction; however, we comply with data-protection standards that apply in the regions where era77 operates. If we make material changes to this policy—for instance, if we start collecting a new type of data or change how we use cookies—we'll notify you via email at least 30 days before the change takes effect. Continued use of era77 after that notice means you accept the updated policy.

For privacy concerns, data access requests, or to report a suspected data breach, contact us at [email protected] or via the live-chat support option on era77. We aim to respond to all privacy inquiries within 10 business days.